Support & Contact
We're here 24/7
Questions about setup, billing, or a proxy that needs attention? Our team answers around the clock. Open a ticket from your dashboard for the fastest, tracked response, or email us directly.
24/7 human support
Typical reply under 1 hour
Instant delivery after payment
FASTEST
Open a support ticket
Sign in and go to Support in your dashboard. Tickets are tied to your account and orders, so we can see your proxies and resolve things without back-and-forth.
EMAIL
Email support
Prefer email? Write to us and we'll pick it up 24/7. Include your account email or order ID so we can find you quickly.
RESPONSE
Response times
Most tickets get a first reply in under an hour. Delivery and account questions are usually resolved in the same session. We watch the queue day and night, including weekends.
24/7
Support coverage
< 1 hr
Typical first reply
Instant
Delivery after payment
~950
US IPs available
Before you write
Common questions
Delivery is instant. As soon as your payment is confirmed, your proxies are provisioned and your list appears in the dashboard — no manual approval or waiting.
We currently offer shared US HTTP proxies, with roughly 950 US IPs in stock. Live availability is shown on the Locations page.
If something isn't working as expected, open a ticket and we'll make it right. Refund and replacement conditions are covered in our Terms — see terms.html for the details.
Sign in and open your dashboard. Your proxies are listed there in IP:PORT:LOGIN:PASSWORD format, ready to copy into your software. You can also review setup steps in the docs.
Each proxy uses IP:PORT:LOGIN:PASSWORD credentials, so they work anywhere that accepts username and password authentication. You'll find full instructions in the API docs.
Still need a hand?
Sign in to open a tracked ticket, or jump straight to your dashboard to view your proxies and orders.